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Shuttle Driver Saves the Day for Vacationing Family

Mark Trocchio


Mark Trocchio, TransAction Corporate Shuttles driver, did what came naturally to him – and saved the day for a vacationing family in the process.


Earlier this week, Mark was driving his route through Cambridge when he stopped for coffee. He spotted what looked like a women’s pocketbook on the sidewalk outside of Dunkin’ Donuts. Hoping the owner might still be in the area, Mark picked up the bag, looked for an ID and walked around the area calling out the owner’s name. Luckily, the bag was quickly claimed by Tina, its rightful owner. She was in the corner of Dunkin’ Donuts with her two kids distraught over losing her purse.


The bag held more than just Tina’s wallet, driver’s license and credit cards. It also contained her family’s airline tickets for their trip home – and $8,000 in cash. Originally from East Boston, Tina has been saving since her kids were born to bring them back to her hometown one day. When Mark returned her bag, she was understandably very grateful. Tina said to her children that “this was a good example of what being a Bostonian is all about.” For Mark it was the “best feeling to do something good.” He is proud to represent Boston for Tina’s two young children.


Afterwards, Mark refused any reward from Tina. In fact, he didn’t even give her his name. The good deed only came to the attention of Shuttles’ Director of Operations, Lisa Cinella, when the woman saw the company name on the vehicle and called the office to say thank you. Lisa had just hired Mark this past May and shared the company’s Operating Principles with him as part of his training. He truly lived up to principle number one on the list – “Acting with integrity and professionalism.”


When the story was shared with TransAction’s President and CEO, Cindy Frené, her response was, “I’m ecstatic to hear that one of our employees did the right thing and exemplified our values. I’m incredibly proud to say that Mark works for us.”


As for Mark, it was no big deal, just another day on the job keeping his passengers comfortable and safe. It just so happened that on this day, he also helped one family avoid a vacation disaster for an unforgettable experience. He’s one Boston driver they’ll rave about forever.



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