Municipal Transportation

Municipal Transportation


Fixed-Routes & Dispatch Services for Municipalities and Community Service Organizations

On-Demand Service

We'll take care of everything for you.


Across the Commonwealth communities are seeking more transportation options for residents, workers, and visitors. TransAction’s shuttle services make it easier for people to get around while also boosting economic development and creating a vital community.

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Connecting between MBTA stations, bus stops, shopping, social services, employers, residences, town offices, and anywhere people need to go improves access in and around your community and makes it a more desirable place to live, work, and play.

On-Demand Service


Transportation services that are available by request are a popular choice in areas that are less dense, or where a fixed route and schedule are not flexible enough to meet the needs of the passengers who will be using the service. TransAction’s team is adept at designing on-demand services that are effective and targeted to specific populations.


Let us recommend the best fit for your location. It may be booking trips with an app for microtransit, a dispatched service where trips are booked on a phone call and scheduled with software, or something in between. 

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Technology-Driven Transportation

Tools that ensure every trip is exceptional.

System Notifications

Riders can opt-in to messaging features so they always have the most up-to-date information.

Rider Experience

Technology at your fingertips to optimize every part of your trip.

Better Boarding

Riders get into their seats quickly and efficiently with easy-to-use seat reservation and mobile ticketing options.

Safety-Focus

Cameras on the bus continuously record activity inside and outside of the vehicle.

Live Tracking

See where your shuttle is in real-time with GPS tracking to help you plan ahead.

Custom Solutions

You can find the perfect fit for your budget with our versatile shuttle features and pricing options.

Flexible Solutions

From conducting demographic research, to analyzing traffic patterns, and collecting input from potential riders and stakeholders, TransAction can help plan a community-based transit program. Whether it's establishing a fixed-route shuttle service with a set schedule and stops, or designing a flexible route that’s responsive to requests; we have the knowledge and experience to make your service a success.


 Here are just a few things we’ll take care of so you don’t have to:


  • Management of day-to-day operations
  • Real-time GPS tracking
  • Fully optimized routes and schedules
  • Ticketing and reservations systems
  • On-board Wifi
  • Compliance with all federal and state safety regulations
  • Maintenance and cleaning of vehicles
  • Professionally trained and experienced operators

Success Stories


Shared & Centralized Town Dispatch

Two full-time staff operate a Shared Dispatch Call Center for multiple communities Monday – Friday, 8:30 AM – 4:00 PM. Callers receive a high level of service from trained Dispatchers who get to know them personally and accommodate their individual needs. Schedules are developed daily using demand response software and are sent to operators via tablet. Detailed monthly reports are available to communities.

Creative Town Solution

This community wanted to take a unique approach to transportation and mix students, seniors, commuters, and other residents on trips to medical appointments, shopping, services, and to socialize. The flexible scheduling allows for a different route every day based on need. The result has been an extremely popular and successful shuttle that has broken down barriers and improved mobility options.

Serving a Transit Desert

A group of dedicated volunteers oversee this community-based service in a neighborhood of Boston that is underserved by transit. The bus gets local residents to the MBTA transit hub, to shopping, and to medical appointments. Without this important route, riders  would only otherwise have much more expensive options to get around.

W H A T ' S  N E X T ?

Getting Started

Tell Us What You Need - Home

The average reply time for online inquiries is less than 24 hours.

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